Saturday, April 18, 2009

Aren't companies supposed to save emails sent to consumers?

My domain expired after 3 years and the registrar claims they contact the registrant 60 days, 30 days, and the day of expiration yet I didn't receive ONE email.

They want me to renew my domain for a whopping $99 and I said if they can prove they sent me email reminders, I'd pay.

Today they called me and said that they no longer keep email notifications.

Isn't there some law stating that companies have to maintain emails for a certain length of time for legal purposes??


There is no law that requires a business to even OWN a computer, much less conduct business through email and keep the email copies.

If you want to renew your agreement with them, you pay the $99. Sending you a notice by email is simply a courtesy, not something they have to do. They can prove (or not prove) that they sent you an email.. which is totally useless, since you cannot prove/ not prove that you did not get them. You might have trashed your computer, not checked your mail for 6 months.

A reminder email is not a legal document, no legal reason (or even logical reason) that they would need to keep them.

Get a grip.

Nope - sure isn't. But, if they don't keep them, they can't prove they contacted you now can they?

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