Right now, our domain is expired and I definitely need to talk to someone PRONTO to get it renewed immediately. This is mission critical, so any help with experience with them would be appreciated!
Have you tried just renewing the domain name? If it hasn't been expired for very long you should just be able to renew it. I know they lock the domains after a certain time, but perhaps you still have time.
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I tried running a whois on whois.com, but there was no phone number listed. Your best best is to use their webform and wait for contact. If it's money-related, I'm sure they will jump on it as soon as possible. Once they do, you can ask for a telephone contact.
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